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IMPORTANT QUESTIONS TO ASK - AT THE COUNTER Where do I return the car and how long should it take? What’s the best way to get to my next destination? How much gas should the car have in it when I pick it up? How do I know if my rental contract is correct? What paperwork will I need to keep in the rental car? What do I do if I
have a problem with the car or need to keep it longer than planned?
Where do I return the car and how long should it take? Find out how much time to allow for returning the car and making it back to your flight, as well as, the return location. Also, find out the phone numbers to call in case of an accident or breakdown. What’s the best way to get to my next destination? Most Rental Companies provide free maps of the area, take one. If you haven’t yet gotten directions, now’s your chance. Bring along your hotel’s address since the big chains often have several of their hotels on the same major roads. How much gas should the car have in it when I pick it up? Most Rental Companies provide a full tank at pick up. You can check the contract, but you probably signed it out as full, to make sure that it is full. How do I know if my rental contract is correct? Since you are signing a legal document, you might want to look at it. So many people just sign and go and assume everything is correct. Confirm the return time, location, and additional drivers. Make sure it matches your reservation pricing. Also, make sure you are clear on any optional charges you have agreed to pay and that any coupons or discounts have been applied. This will help you avoid problems on return, as well as, any potential legal problems. It is what is in writing that matters; not what you say should be there. If you have any questions the counter representative cannot adequately answer, ask to speak with a manager. What paperwork will I need to keep in the rental car? Verify this on pick up, but you will probably need to keep your rental contract in the car. Your rental contract might be used as the car’s registration, and it will also prove you have the legal right to drive the car if you are pulled over. You might want to cross out your credit card numbers on your rental contract if the Rental Company’s computer doesn’t automatically cross them out for you. What do I do if I have a problem with the car or need to keep it longer than planned? When you pick up the car, be sure to find out the phone numbers to call in case of an accident, breakdown or rental extension. If you don’t and the local office is closed, check with telephone information. Information may list a national reservation center that is open 24 hours and will be able to help.
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